Front desk officer

Responsibilities:

• Serve as the first point of contact for clients and visitors, greeting them with a professional and friendly demeanor.
• Manage incoming and outgoing calls, directing them to the appropriate departments and taking messages when necessary.
  
• Organize and manage schedules, including booking and managing appointments.
• Handle basic office management duties such as photocopying, filing, and managing office supplies.
• Operate office equipment, including printers, fax machines, and computers, ensuring they are maintained properly.
• Maintain a clean and organized front desk area to ensure a professional environment.
• Provide excellent customer service by addressing inquiries and resolving issues promptly and professionally.
• Handle sensitive information with confidentiality and discretion.
• Support the administrative team by completing tasks accurately and on time.
• Collaborate with other departments and team members to ensure smooth day-to-day operations.
• Assist with basic bookkeeping tasks and maintain records when necessary.
• Remain calm and composed in stressful situations, finding solutions and ensuring smooth operations.
• Stay updated on office procedures and policies to handle duties efficiently.

Requirements:

• High school diploma or equivalent; additional qualifications are a plus.
• Proven experience as a Front Desk Officer or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Familiarity with office equipment such as printers and fax machines.
• Strong customer service skills and interpersonal abilities.
• Ability to maintain a professional appearance and demeanor.
• Attention to detail and problem-solving skills.
• Ability to handle sensitive information with confidentiality.
• Strong time management skills and the ability to follow instructions and procedures accurately.
• Ability to work independently and as part of a team.
• Flexibility to work in shifts if required.
• Knowledge of office management and basic bookkeeping.
• Positive attitude and willingness to learn.
• Ability to handle multiple tasks simultaneously and remain calm in stressful situations.