Front Desk Officer

ROLE DESCRIPTION

Job Title

Front Desk Officer

Job Grade

Contract

Business Location

Lagos, Nigeria

Full/Part Time

Full Time

Reporting Line

Team Lead, Admin & Projects

Language requirements

English

Required No. of Candidates for the Role

1

Job Purpose

Cordros Capital Limited needs a professional Front Desk Officer to manage our front office and provide exceptional customer service. The ideal candidate will serve as the first point of contact for visitors and clients. This role involves handling various administrative tasks, providing exceptional customer service and supporting the smooth operation of the front office. This role is essential in creating a welcoming and organized environment while ensuring seamless communication and support across the office.

Responsibilities

• Warmly greet and welcome visitors with a polished, professional demeanor, ensuring they feel valued and comfortable.
• Efficiently manage the visitor log, issue visitor passes, and guide guests to the appropriate meeting rooms or personnel.
• Serve as the primary point of contact for client inquiries, providing accurate information and directing them to the correct resources with a friendly, helpful attitude.
• Ensure the reception area reflects the company's image, maintaining a high standard of cleanliness and organization.
• Handle incoming and outgoing mail, packages, and deliveries efficiently, ensuring accurate distribution to the appropriate departments.
• Assist in the preparation of company documents, reports, and presentations, ensuring they are professionally formatted and error-free.
• Maintain a tidy, organized, and inviting reception area, ensuring that all promotional materials, magazines, and brochures are up-to-date and displayed attractively.
• Manage office supply inventory, placing orders as needed and ensuring the office is well-stocked with essentials.
• Coordinate and schedule meetings, ensuring meeting rooms are prepared and equipped with necessary materials or technology.
• Answer, screen, and route incoming calls promptly, ensuring clear, courteous, and effective communication.
• Manage the company's main email account, responding to inquiries or directing them to the relevant department promptly and accurately.
  
  

Job Requirements

Education

• A bachelor's degree in Office Management, Communication, or a related.
• A Second Degree and/or Completion of Relevant Professional Certification will be an added advantage
  
  

Work Experience

• Minimum of 2 years of experience in a front desk, receptionist, or customer service role, ideally in a corporate setting.
• Proven ability to manage multiple tasks efficiently in a fast-paced environment.
  
  

Key Knowledge and Skills

Knowledge

The incumbent must have proficiency knowledge in the following areas:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with office equipment.
• Ability to handle multiple tasks and prioritize effectively.
• Data Entry
  
  

Skills

The incumbent must demonstrate the following skills:

• Outstanding verbal and written communication skills with a clear, articulate speaking voice.
• Excellent time management skills, with the ability to prioritize and manage multiple responsibilities effectively.
• Exceptional customer service skills, with a focus on creating positive, memorable experiences for clients and visitors.
• Strong organizational skills and attention to detail.
• Multitasking Expert
  
  

Behavioral Attributes

• Highly professional and polished, with a strong sense of personal integrity and discretion.
• Friendly, approachable, and proactive, with a natural ability to connect with people.
• Confident, well-spoken, and able to handle difficult situations with poise and diplomacy.
• Adaptable and flexible, thriving in a dynamic and ever-changing work environment.
• Strong team player with a collaborative mindset, always willing to go the extra mile to support colleagues.
  
  

Working Relationships

Internal

All units, departments, and subsidiaries of the Cordros Group.

External

Clients.

Work Cycle

Hours/Days the incumbent is required to work

• Monday – Friday (8:00 am – 5:00 pm)
• Flexible working schedule is also available i.e. remote work
  
  

Physical Requirements

None Moderate Extensive

Lifting Required X

Computer use X