Front Desk Officer

Responsibilities:

• Greet and assist clients and visitors in a professional and courteous manner.
• Ensure that visitors are properly signed in and directed to the appropriate department or personnel. Answer and route incoming calls in a friendly and timely manner.
• Manage the reception area, ensuring it is clean, organized, and welcoming at all times.
• Maintain the front desk schedule and assist in coordinating meetings or appointments.
• Handle general inquiries and direct them to the relevant department or individual.
• Provide accurate information regarding the company’s services, products, and processes.
• Assist with incoming mail and packages, ensuring timely distribution.
• Maintain accurate visitor logs and client records as necessary.
• Assist with data entry and basic administrative tasks (e.g., filing, photocopying, scanning).
• Help maintain office supplies and ensure the front desk is well-stocked.
• Assist in booking meeting rooms and coordinating catering or other resources as needed.
• Collaborate with other departments to ensure smooth operations.
• Support other administrative tasks and projects as assigned.

Requirements:

• High school diploma or equivalent required.
• A degree in Business Administration, Finance, or a related field is a plus (not required).
• 1-2 years of experience in a customer service or administrative role, preferably in an office or finance setting.
• Familiarity with office equipment (e.g., phone systems, computers, printers).
• Strong verbal and written communication skills.
• Excellent interpersonal skills and a professional appearance.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and organizational abilities.
• Ability to handle sensitive information with confidentiality.
• Positive attitude, proactive approach, and a willingness to learn.
• Ability to work in a fast-paced environment while maintaining a calm demeanor.
• Flexibility to take on new tasks as needed.