Front Desk/Customer Experience Officer
Sparkles Press
Customer Service & Support
Advertising, Media & Communications
NGN
75,000 - 150,000
Easy Apply
New
4 days ago
Job Summary
We are seeking a motivated and personable Front Desk/Customer Experience Officer to join our dynamic team. This role is pivotal in ensuring that our clients receive outstanding service from the moment they enter our facility. The ideal candidate will have excellent communication skills, a friendly demeanour, and a passion for enhancing customer satisfaction.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Manage incoming calls and emails, providing information about our services.
- Receive and process customer orders accurately and efficiently.
- Maintain a clean and welcoming front desk environment.
- Handle customer inquiries and resolve issues promptly and effectively.
- Collaborate with various departments to ensure seamless service delivery.
- Assist in scheduling appointments and managing client records.
- Promote our services and provide clients with relevant information about ongoing promotions.
Requirements:
- Higher National Diploma or higher; additional qualifications in customer service or hospitality are a plus.
- Proven experience in a customer-facing role, preferably in an office or retail environment.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Word, and Excel.
- Ability to multitask and manage time effectively.
- A positive attitude and a strong commitment to customer satisfaction.
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