Front Office Administrator (Abuja)

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

As a Front Office Administrator, you will be responsible for providing essential administrative support to our Abuja IDP office. This role is crucial in ensuring the smooth running of daily operations and maintaining a positive first impression for our clients and visitors.

Key Responsibilities

Information system

• Receive, direct and relay telephone messages and fax messages.
• Pick up and deliver the mail.
• Record and handle all incoming and outgoing couriers.
  
  

Visitors’ Management

• Welcome visitors and guests and direct them appropriately.
• Register walk-in, and call-in students on the Client Relation Management (CRM) system and assign to counsellors.
  
  

Meetings

• Assist in planning and preparation of meetings, conferences, and conference telephone calls.
• Make preparations for meetings.
  
  

Office Instruments

• Maintain an adequate inventory of office supplies.
• Monitor the use of supplies and equipment.
• Coordinate the repair and maintenance of office equipment.
  
  

Secretary Tasks

• Provide word-processing and secretarial support.
• Ensure the office is always in order.
• Assist the Office Manager and other staff as required.
  
  

Administrative tasks

• Provide support with logistics and planning
• Process visa applications, and flight bookings for employees when required
  
  

Required Experience

• University graduate with 2-3 years’ experience in a similar position.
• Excellent in English language, especially English speaking & listening.
• Customer Service oriented
• Excellent communication and problem-solving skills.
• Committed to hard work and continual learning.
• Effective verbal and listening.
• Word processing programs at a highly proficient level.
• Time management skills.