Game Master (Snooker Rackers)

Responsibilities:

 Game Setup and Racking:

• Set up snooker tables for players, ensuring proper arrangement of the balls (rack the balls according to the game format).
• Make sure that the tables are in good condition, with clean cloths and properly aligned equipment.
• Break the balls for the players at the beginning of the game and re-rack them after each game or whenever needed.

Customer Service:

• Greet customers as they enter the venue, assisting them in getting set up for their snooker game.
• Provide rules and guidance to new or inexperienced players, ensuring they have a positive experience.
• Address customer inquiries or concerns in a friendly and professional manner, providing any needed equipment or assistance.

Table Maintenance and Upkeep:

• Regularly inspect and maintain snooker tables, cues, and other equipment to ensure they remain in good working order.
• Report any issues or damages to the management for repair.
• Clean and sanitize the tables, cues, and surrounding areas after each use to ensure a pleasant experience for all players.

Monitoring Games:

• Monitor games in progress to ensure that players are following the correct rules and etiquette.
• Assist with keeping score when necessary, offering guidance on game progression if players request it.
• Maintain a safe and respectful atmosphere in the venue, ensuring that players respect the rules and other players.

Customer Engagement and Upselling:

• Encourage players to book additional sessions, try different games, or make use of other venue facilities such as the bar or restaurant.
• Promote any ongoing events, tournaments, or specials to customers.
• Handle payments for games and manage bookings, ensuring an efficient checkout process.

Event and Tournament Support:

• Assist in organizing and setting up snooker tournaments or other competitive events within the venue.
• Ensure that all players are informed of tournament rules and schedules.
• Support event management by managing timing, scorekeeping, and ensuring smooth event operations.

Requirements:

• Previous experience working in a customer service or hospitality role is preferred.
• Basic knowledge of snooker or pool, with an understanding of the rules and gameplay.
• Friendly, approachable demeanor with excellent communication and interpersonal skills.
• Strong attention to detail, with the ability to maintain equipment and ensure quality service.
• Ability to handle multiple tasks in a fast-paced environment.
• Physical ability to lift and move snooker equipment as needed.
• Flexibility in working hours, as evening, weekend, and holiday shifts may be required.

Location: Ajah, Lagos

Remuneration: NGN 100,000