General Manager

Job Overview:

The General Manager will oversee all aspects of running the restaurant and lounge, ensuring exceptional service and experience for our clientele.

The candidate will manage a diverse team of 70 staff members, fostering a culture of excellence and professionalism. The role demands strategic leadership, operational expertise, and the ability to elevate guest experiences to exceed current standards.

Key Responsibilities:

1. Leadership & Management:

• Lead, mentor, and motivate a team of 50 staff members, including chefs, servers, and support staff.
• Set performance standards, conduct regular evaluations, and implement training programs to ensure high levels of service.
• Foster a positive, inclusive, and productive work environment.

2. Guest Experience:

• Ensure every guest receives outstanding service, addressing any concerns and resolving issues promptly.
• Maintain a visible presence on the floor, engaging with customers to build relationships and ensure satisfaction.

3. Operational Oversight:

• Oversee daily operations, including inventory management, scheduling, and financial reporting.
• Implement and monitor standard operating procedures to enhance efficiency and quality.
• Ensure compliance with health and safety regulations.
• Enforce IT procedures and process.

4. Financial Management:

• Develop and manage budgets, control costs, and optimize revenue.
• Analyse financial reports and identify opportunities for growth and improvement.

5. Marketing & Community Relations:

• Collaborate with the marketing team to promote the restaurant and lounge through various channels.
• Build and maintain relationships with local businesses, influencers, and the community to enhance the brand’s reputation.

Qualifications:

• Proven experience as a General Manager or in a similar role within the hospitality industry.
• Strong leadership, communication, and organizational skills.
• Ability to manage a large team and handle high-pressure situations with grace.
• Exceptional customer service skills, with a keen understanding of the expectations of high net worth individuals.
• Financial acumen and experience in budget management and financial analysis.
• Knowledge of industry regulations and best practices.
• Minimum BSc degree from a reputable University.
• 12 Years post Bsc professional experience.

Salary:

Competitive, with performance-based bonuses.