General Manager

Responsibilities:

• Oversee daily operations across all departments (front office, housekeeping, food and beverage, sales, maintenance, etc.).
• Ensure compliance with health, safety, and quality standards.
• Implement and monitor operational policies and procedures to enhance efficiency.
• Prepare and manage budgets, forecasts, and financial reports.
• Monitor revenue, expenses, and profitability metrics, taking corrective actions as needed.
• Identify and pursue opportunities to maximize revenue through room sales, food and beverage, and other ancillary services.
• Uphold the highest standards of guest service, ensuring a memorable stay for all guests.
• Address guest complaints and feedback promptly and professionally.
• Regularly analyze guest satisfaction metrics and implement improvement plans.
• Recruit, train, and develop a high-performing team.
• Provide clear direction and set performance expectations for all staff.
• Foster a positive, inclusive, and professional work environment.
• Collaborate with the sales and marketing team to develop strategies to attract and retain guests.
• Build relationships with local businesses and organizations to drive bookings and partnerships.
• Monitor market trends and adjust strategies to stay competitive.
• Develop and execute long-term strategies to achieve the hotel’s vision and goals.
• Identify areas for growth

Requirements:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• 3+ years of experience in a management role, preferably in the hospitality industry.
• Strong financial acumen and experience managing budgets and profitability metrics.
• Proven leadership and team management skills.
• Exceptional problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong understanding of market trends and competitive analysis.
• Proficiency in relevant software and management tools.
• Strong leadership and decision-making capabilities.