General Manager

Responsibilities:

Operational Management:

• Oversee daily operations of facility management services, including maintenance, cleaning, security, and landscaping.
  
• Implement and monitor standard operating procedures (SOPs) to ensure efficient operations.
  
• Ensure compliance with health, safety, and environmental regulations.
  
• Manage vendor relationships, contracts, and procurement for facility-related services.
  

Strategic Planning:

• Develop and implement long-term strategies for facility improvements and efficiency.
  
• Identify and recommend innovations or cost-saving measures in facility operations.
  
• Align facility operations with the company’s strategic goals and objectives.
  

Bid Management and Business Development:

• Analyze market trends and opportunities to identify potential clients and projects.
  
• Prepare and oversee bids and proposals for new contracts, including cost estimation, pricing, and technical specifications.
  
• Collaborate with the business development and finance teams to ensure bids are competitive and aligned with company objectives.
  
• Present bids to clients and stakeholders, addressing their questions and concerns.
  
• Develop and maintain relationships with suppliers, subcontractors, and other stakeholders to support the bidding process.
  

Financial Oversight:

• Prepare and manage annual budgets for facility operations and projects.
  
• Monitor financial performance and ensure adherence to budgetary constraints.
  
• Negotiate contracts and manage vendor payments to optimize cost efficiency.
  

Client and Stakeholder Relations:

• Act as the primary point of contact for clients, addressing concerns and maintaining satisfaction.
  
• Develop and sustain strong relationships with key stakeholders, including property owners, tenants, and service providers.
  
• Regularly report to senior management on operational performance and client feedback.
  

Team Leadership:

• Recruit, train, and mentor facility management staff to ensure high performance.
  
• Set clear goals and KPIs for the team, conducting regular performance evaluations.
  
• Foster a collaborative and motivated work environment.
  

Quality Assurance:

• Monitor the quality of facility management services and ensure they meet or exceed client expectations.
  
• Conduct regular audits and inspections to identify areas for improvement.
  
• Resolve operational issues promptly to maintain service standards.
  

Project Management:

• Oversee facility renovation, expansion, or repair projects.
  
• Coordinate with architects, contractors, and engineers for timely project delivery.
  
• Ensure projects are completed within scope, budget, and timeline.
  

Compliance and Risk Management:

• Ensure compliance with local laws, regulations, and company policies, including health, safety, and environmental standards.
  
• Develop and implement risk management plans to address potential operational and financial risks.
  
• Stay updated on industry regulations and standards to maintain the company’s competitive edge.
  

Sustainability Initiatives:

• Promote and implement sustainable practices in facility management, such as energy conservation and waste reduction.
  
• ​Monitor and report on the environmental impact of facilities.
  

Requirements:

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field. An MBA or equivalent is a plus.
• Minimum of 11+ years of experience in facility management or a related field
  
• Proven leadership experience in managing large-scale operations and diverse teams.
• Strong knowledge of facility systems, maintenance protocols, and regulatory compliance.
  
• Excellent communication, negotiation, and problem-solving skills.
  
• Proficiency in facility management software and financial tools.
  
• Ability to manage multiple priorities in a dynamic environment.
  

Key Competencies:

• Leadership and decision-making.
  
• Customer-oriented mindset.
  
• Financial acumen and budget management.
  
• Strategic thinking and planning.
  
• Adaptability and resilience under pressure.