Operations/Business Development Manager

Responsibilities:

• Oversee daily operations to ensure efficient business processes.
• Develop and implement strategies to achieve sales targets and growth objectives.
• Build and maintain strong relationships with clients, partners, and suppliers.
• Identify new business opportunities and market trends.
• Lead marketing and promotional efforts to boost brand awareness.
• Collaborate with the founder on production and product development.
• Analyze business performance and provide insights for improvement.
• Manage budgets, financial planning, and reporting.
• Coordinate and participate in industry events, pop-up markets, trade shows, and networking activities.
• Lead and support the team, fostering a culture of creativity and excellence.
• Conduct market research to understand customer needs and preferences.
• Develop and manage customer loyalty programs to enhance client retention.
• Implement processes to improve operational efficiency and reduce costs.
• Oversee inventory management, ensuring optimal stock levels and product availability.
• Handle customer inquiries, feedback, and complaints to ensure high satisfaction.
• Create and monitor key performance indicators (KPIs) to track business success.
• Work on brand positioning and messaging to enhance the company's image.
• Develop partnerships with other brands and businesses to expand market reach.

Requirements:

• Proven experience in operations management, business development, or a similar role.
• Strong leadership and communication skills.
• Creative problem-solving abilities and strategic planning experience.
• Experience in the beauty or wellness industry is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical skills and experience with data-driven decision-making.
• Proficiency with business management software and tools.