Guest Service Agent

Responsibilities:

• Greet guests warmly and provide a friendly and efficient check-in and check-out process.
• Assist guests with inquiries, provide information about hotel facilities, and offer recommendations for local attractions.
• Handle reservation requests, ensuring accuracy and efficiency in booking processes.
• Maintain up-to-date knowledge of room availability, rates, and promotions.
• Answer phone calls and respond to emails promptly, addressing guest inquiries and concerns with professionalism and courtesy.
• Communicate effectively with other hotel departments to ensure smooth guest experiences.
• Handle guest concerns and complaints with a positive attitude, finding timely and effective resolutions.
• Collaborate with management to escalate and resolve issues as needed.
• Process payments, handle cash accurately, and maintain a balanced cash drawer.
• Provide guests with receipts and ensure accurate billing.
• Monitor and ensure the security of guests and their belongings.
• Follow company safety and security protocols, reporting any incidents or suspicious activities.

Requirements:

• Minimum academic qualification of a Bachelor's degree in any related discipline 
• Minimum of 1 year of work experience
• Previous experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with hotel reservation systems (experience with [specific system] is a plus).
• Positive and proactive attitude with a commitment to providing exceptional guest service.
• Ability to handle stressful situations calmly and efficiently.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Employee discounts on hotel services
• Training and development opportunities
• Pleasant working environment