Immediate Start
New
5 days ago
Guest Service Agent
Hamasville Residence
Customer Service & Support
Hospitality & Hotel
NGN
75,000 - 150,000
Easy Apply
Job Summary
As a Guest Service Agent, you will be responsible for delivering a high level of customer service to guests, handling check-ins and check-outs, responding to inquiries, and ensuring that all guest requests and needs are met. Your role will be key in creating a positive first impression and a lasting impact on the guest experience.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Rotating Schedule
Job Description/Requirements
Responsibilities:
- Greet and check-in guests in a warm, friendly, and efficient manner.
- Provide guests with information about hotel services, amenities, and local attractions.
- Handle guest inquiries and resolve issues promptly to ensure a seamless experience.
- Manage reservations and room assignments with attention to detail.
- Process check-outs and billing accurately.
- Maintain guest accounts and update personal preferences to enhance the guest experience.
- Collaborate with other hotel departments to fulfill guest requests and ensure a high standard of service.
- Maintain a professional and organized front desk environment.
Requirements:
- Minimum of 3 years of experience as a Guest Service Agent or in a similar role at a hotel.
- Strong customer service skills with the ability to create memorable guest experiences.
- Excellent communication and interpersonal skills.
- Ability to handle guest complaints or concerns with professionalism and empathy.
- Proficiency in hotel management software and basic computer skills.
- Ability to multitask and stay calm under pressure.
- Strong attention to detail and organizational skills.
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