Head, Business Development

Responsibilities:

Account Opening and Customer Acquisition:

• Identify and acquire new customers by actively engaging with potential clients (individuals, SMEs, and corporate entities).
• Conduct needs analysis to understand customers' financial requirements and recommend appropriate banking products.
• Open new accounts (savings, current, corporate, and other products) by ensuring smooth onboarding processes, completing necessary KYC documentation, and complying with regulatory requirements.
• Foster long-term relationships with clients to enhance customer retention and cross-sell other bank products.

Liability Generation:

• Promote and sell liability products such as savings accounts, current accounts, fixed deposits, and recurring deposits.
• Develop and execute strategies to increase deposits and improve customer base for liability products.
• Manage and build relationships with existing clients to maximize deposits and account activity.
• Regularly meet with potential clients to present the benefits of the bank's liability products, addressing their concerns and meeting their financial goals.
  

Loan/Asset Creation:

• Identify potential clients for various loan products, including personal loans, home loans, car loans, business loans, and working capital loans.
• Conduct thorough credit assessments, including analysing customer profiles, financial statements, and creditworthiness.
• Prepare and present loan proposals to potential customers, explaining terms, benefits, and repayment options.
  
• Follow up on leads and prospects to close deals and ensure loan disbursement.
• Cross-sell additional banking products such as insurance, credit cards, and investment products to loan clients.
  

Market Research and Strategy:

• Continuously monitor market trends and customer needs to adjust sales strategies accordingly.
• Research and identify new opportunities for business growth, focusing on both retail and corporate banking clients.
• Work closely with marketing teams to design campaigns and promotional offers for account opening, deposits, and loan products.
  

Sales Targets and Reporting:

• Achieve monthly, quarterly, and annual targets for new accounts, liabilities, and loan disbursements.
• Track performance against sales targets, report achievements, challenges, and pipeline progress to management.
• Maintain a CRM system with accurate data on prospects, clients, leads, and activities.
• He or she is a member of the management Team
• Reports directly to the Managing Director/CEO

Customer Relationship Management:

• Provide personalized banking services to high-net-worth individuals (HNIs) and corporate clients.
• Act as the primary point of contact for clients, resolving issues, and addressing concerns promptly.
• Build strong relationships with clients by understanding their financial needs and providing tailored banking solutions.
• Ensure high levels of customer satisfaction and retention by regularly following up and offering relevant products.

Compliance and Risk Management:

• Ensure compliance with banking regulations, anti-money laundering (AML) standards, and internal policies during account opening, loan processing, and customer interactions.
• Maintain accurate documentation for all customer interactions, ensuring transparency and audit readiness.
• Stay updated on regulatory changes and industry best practices to ensure adherence to laws and minimize risk.

Leadership & Department Management:

• Lead, manage, and mentor a team of business development professionals, setting clear goals and expectations to ensure high levels of performance.
• Develop and implement departmental strategies to achieve both short-term and long-term business goals.
• Foster a high-performance culture by motivating the team, providing coaching, and training, and overseeing performance appraisals.
• Collaborate with senior management

Collaboration and Coordination:

• Collaborate with internal teams such as credit, risk, operations, and legal to ensure smooth processing of accounts and loan applications.
• Work with branch staff and other departments to deliver a seamless experience for clients from account opening to loan disbursement.
• Participate in bank-wide meetings, training sessions, and performance reviews.

Requirements:

• Bachelor's degree in business administration, Finance, Marketing, or related fields. A master’s degree or professional certifications (e.g., MBA, CFP) is a plus.
• 7 years + experience in business development, sales, or relationship management within the banking or financial services industry.
• Proven track record in account opening, deposit generation, loan disbursement, and achieving sales targets.
• Strong understanding of banking products, financial services, and credit processes.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to develop relationships with both individuals and corporate clients.
• Sales-driven, with the ability to meet and exceed targets.
• Proficient in CRM software and MS Office Suite (Word, Excel, PowerPoint).
• Knowledge of regulatory compliance, KYC, and AML practices.
• Analytical skills to assess client profiles, creditworthiness, and financial requirements.
  

Personal Attributes:

• Self-motivated and target-oriented with a strong desire to succeed.
• Detail-oriented and able to manage multiple tasks simultaneously.
• High degree of professionalism and integrity.
• Ability to work independently as well as part of a team.

Team's Key Performance Indicators (KPIs):

• New accounts opened (number and type).
• Volume of liabilities generated (deposits, fixed/recurring accounts).
• Loan disbursement volume and quality of loans.
• Achievement of sales and revenue targets.
• Customer satisfaction and retention rates.
• Compliance with regulatory and internal guidelines.

Work Environment:

• Office Setting: Primarily based in branch offices with frequent field visits to meet clients.
• Travel: Occasional travel may be required for business development, client meetings, and site visits.
• Hours: Full-time; may require working beyond regular hours based on client meetings and deadlines.