Corporate Service Manager

Responsibilities:

• Lead the development and implementation of the company's corporate strategy.
• Provide strong leadership to the corporate services team, fostering a collaborative and high-performing work environment.
• Oversee the efficient allocation and management of resources, including human, financial, and physical assets. 
• Ensure that the agency complies with all relevant laws, regulations, and internal policies.
• Develop and maintain a compliance framework that addresses industry standards and mitigates legal and regulatory risks.
• Manage employee relations, including performance management, compensation, and benefits.
• Establish key performance indicators (KPIs) and monitor employee performance against these benchmarks.
• Regularly review progress, providing insights and recommendations to improve personnel and operational efficiency.
• Identify opportunities for process enhancements, implement best practices, and encourage innovation to improve service delivery.
• Oversee the development and implementation of a comprehensive social media strategy to increase brand awareness, engage with customers, and drive online traffic.
• Coordinate with the IT department to ensure that the company’s technology infrastructure meets the needs of the corporate services functions and supports operational efficiency.
• Identifying training needs, developing training programs, and continuous learning avenues.
• Responsible for carrying out analysis on complex resource management issues and initiatives that concern the organization, and preparing associated reports, correspondence, and submissions to senior management.
• Oversee the preparation and management of the corporate services budget.
• Ensure that expenditures are aligned with strategic priorities and that financial resources are allocated effectively across the department.
• Develop and implement policies that support the agency’s strategic goals. 
• Manage communication with internal and external stakeholders, including employees, clients, suppliers, government and private associates, and regulatory bodies.
• Ensure that stakeholders are kept informed of key developments and that their concerns are addressed promptly.
• Represent the organization on internal and external matters, including negotiations, conventions, seminars, public hearings, and forums.
• Negotiate and manage contracts with external vendors and service providers, ensuring quality of service, compliance with contractual obligations, and cost-effectiveness.

Requirements:

• Bachelor’s degree in business administration or related field. Master’s degree in relevant Discipline
• Professional Qualification in CIPM, SPHRI, PHRI or PMP
• Minimum 7-10 years of experience in Human Resources, Operations, and Compliance.
• Proven work experience in human capital development, overseeing corporate compliance, solid knowledge of office procedures, and implementing strategic plans is crucial
• Proficient in Microsoft Office Suite. 
• Ability to highlight operational, regulatory, and other risks and take ownership of resolving sourcing issues and actively participating in their resolution.
• Have strong leadership capabilities or previous supervisory experience
• Ability to drive high performance through the effective career management and development of direct reports
• Knowledge of HR policies and procedures