Head, Human Resources

Responsibilities:

Recruitment/Onboarding:

• Implement a talent acquisition strategy to ensure a consistent pool of qualified candidates.
• Create recruitment plans, interview schedules, and evaluation standards in accordance with HR methodologies and labor laws.
• Manage the staffing process, including recruiting, interviewing, and onboarding
• Ensure job descriptions are up to date and compliant with all local, state, and Federal regulations
• Overseeing exit interviews and procedures
• Design and implement employee retention strategies

HR Business Partnership:

• Serve as a strategic partner to business leaders(Branch Managers, Operations Managers, Business Development Managers) understanding their goals and objectives to provide tailored HR solutions.
• Collaborate with department heads to develop and implement HR strategies that support the overall business strategy.
• Provide guidance and coaching to managers and employees on HR-related matters, fostering a culture of continuous improvement and productivity.

Performance Management:

• Oversee the performance appraisal process, ensuring that evaluations are fair, consistent, and aligned with company objectives.
• Ensure monthly performance review and quarterly appraisals for all staff.
• Provide support and training to managers on performance management best practices.
• Use performance management tools to provide guidance and feedback to teams

Training:

• Identify training needs and develop programs to enhance employee skills and career development.
• Monitor and evaluate the effectiveness of training programs and make improvements as needed.

HR Metrics and Reporting:

• Develop and maintain HR metrics to track performance and identify areas for improvement.
• Prepare reports for senior management on HR activities and outcomes.

Compensation & Benefit:

• Create a compensation strategy for all employees based on market research and pay surveys; keep the strategy up to date.
• Analyze trends in compensation and benefits.

Conflict Resolution:

• Investigate employee issues and conflicts and bring them to resolution
• Provide support and guidance to members of staff on personnel-related matters.

Compliance & Policy Development:

• Ensure company HR policies are applied consistently
• Maintain company organization charts and employee directory
• Maintain HR systems and processes
• Manage employee attendance
• Attend interdepartmental meetings with other managers

Other Duties:

• Carry out instructions given by the MD/CEO
• May require occasional travel to other branches outside the Central Office.

Requirements:

• 10 years experience
• Degree in a related field