HEAD, IT & WEB SUPPORT

Our client is a leading conglomerate operating in various sectors: technology, Insurtech, finance, fintech, oil and gas, etc. With a commitment to excellence and innovation, they strive to deliver high-quality products/services while fostering a positive work environment for its employees. In continuation of its expansion and growth, the company seeks a dynamic individual as the Head, IT & Web Support.

Job Summary

The Head of IT and Web Support will lead the IT and web support team. The ideal candidate will have a strong background in information technology, web development, and team management. He will be responsible for overseeing the day-to-day operations of the IT and web support department, ensuring the smooth functioning of the systems and websites. The Group Head of IT/Web Support will also be responsible for implementing and maintaining best practices in IT infrastructure and web development, as well as managing a team of IT professionals.

Key Responsibilities:

• Lead and manage the IT and web support team, providing guidance, support, and mentorship to team members.
• Develop and implement strategies for improving IT infrastructure and web development processes.
• Oversee the maintenance and security of all company websites, ensuring they are up-to-date and functioning properly.
• Collaborate with other departments to identify IT and web support needs and develop solutions to meet those needs.
• Manage relationships with external vendors and service providers, ensuring they meet our standards and requirements.
• Develop and maintain IT policies and procedures to ensure compliance with relevant regulations and standards.
• Stay up-to-date on emerging technologies and trends in IT and web development and make recommendations for their adoption.
• Monitor and analyze IT and web support metrics to identify areas for improvement and implement corrective actions as needed.
• Plan and manage the IT and web support budget, ensuring resources are allocated effectively.
• Handle escalated IT and web support issues and incidents, providing timely resolution and communication to stakeholders.
  
  
  

Candidate Requirements:

• Bachelor's degree in computer science, Information Technology, or a related field. Master's degree preferred.
• Proven experience in a leadership role within IT and web support, with at least 10 years of relevant experience.
• Strong technical expertise in IT infrastructure, network administration, software development, and web technologies.
• Proficiency in project management methodologies and tools, with the ability to prioritize and manage multiple projects simultaneously.
• Excellent communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Strong leadership and team-building skills, with a track record of motivating and developing high-performing teams.
• Strategic thinker with the ability to align IT and web support initiatives with organizational objectives and priorities.
• Demonstrated ability to drive change and innovation, with a passion for leveraging technology to drive business value.
• Knowledge of relevant regulations and compliance standards in IT and web development.
• Certifications such as CISSP, PMP, ITIL, or relevant vendor certifications are a plus.