Head of IT

Responsibilities:

• Manage and oversee all IT operations within the Microfinance Bank (MFB), ensuring seamless integration of technology into business processes.
• Supervise the maintenance and optimization of hardware and software systems to support banking operations effectively.
• Ensure the security and integrity of the bank's IT infrastructure by implementing robust cybersecurity measures and compliance with regulatory standards.
• Oversee the performance and functionality of banking software systems, ensuring smooth transaction processing and reporting.
• Manage digital banking platforms, including mobile and internet banking suites, to enhance customer experience and operational efficiency.
• Develop and implement IT policies, procedures, and strategies aligned with the bank's goals.
• Lead the identification and deployment of new technologies to improve service delivery and operational performance.
• Coordinate with external vendors and service providers to maintain high-quality IT support and infrastructure.
• Monitor IT budgets and expenditures, ensuring cost-effective solutions for the bank's technology needs.
• Provide technical leadership and guidance to IT staff, fostering a culture of innovation, problem-solving, and continuous improvement.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.  
• Professional certifications such as Cisco Certified Network Associate (CCNA) and similar are required.
• Must have a clear understanding of digital banking suites such as mobile banking Internet banking and USSD
• At least 3-5 years of experience in IT roles, with 2-3 years in a management or leadership position, preferably within a financial institution.
• Strong proficiency in software management and troubleshooting.  
• Familiarity with banking software systems and digital banking solutions (mobile banking, internet banking, USSD).  
• Expertise in cybersecurity, including risk assessments and vulnerability testing.  
• Proficiency in Microsoft Suite and other software packages.