Head of IT

The Head of Information Technology (IT) is responsible for managing and overseeing all IT operations within the Microfinance Bank (MFB). This includes hardware and software management, cybersecurity, banking software systems, and digital banking suites such as mobile and internet banking. The role requires leading the IT team, ensuring the security of bank data, developing and implementing IT strategies, and ensuring compliance with regulatory standards. The Head of IT will also play a key role in ensuring smooth communication between IT operations and executive management through timely and accurate reporting. The Ideal candidate must be willing to live and work in Anambra State.

Responsibilities:

• Manage and oversee all IT operations within the Microfinance Bank (MFB), ensuring seamless integration of technology into business processes.
• Supervise the maintenance and optimization of hardware and software systems to support banking operations effectively.
• Ensure the security and integrity of the bank's IT infrastructure by implementing robust cybersecurity measures and compliance with regulatory standards.
• Oversee the performance and functionality of banking software systems, ensuring smooth transaction processing and reporting.
• Manage digital banking platforms, including mobile and internet banking suites, to enhance customer experience and operational efficiency.
• Develop and implement IT policies, procedures, and strategies aligned with the bank's goals.
• Lead the identification and deployment of new technologies to improve service delivery and operational performance.
• Coordinate with external vendors and service providers to maintain high-quality IT support and infrastructure.
• Monitor IT budgets and expenditures, ensuring cost-effective solutions for the bank's technology needs.
• Provide technical leadership and guidance to IT staff, fostering a culture of innovation, problem-solving, and continuous improvement.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.  
• Professional certifications such as Cisco Certified Network Associate (CCNA) and similar are required.
• Must have a clear understanding of digital banking suites such as mobile banking Internet banking and USSD
• At least 3-5 years of experience in IT roles, with 2-3 years in a management or leadership position, preferably within a financial institution.
• Strong proficiency in software management and troubleshooting.  
• Familiarity with banking software systems and digital banking solutions (mobile banking, internet banking, USSD).  
• Expertise in cybersecurity, including risk assessments and vulnerability testing.  
• Proficiency in Microsoft Suite and other software packages.