Head of Operation

Responsibilities:

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy and Implement processes and standards
• Coordinate customer service operations,find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements

Requirements:

• HND/B.Sc. Degree from a reputable institution
• Proven experience as Head of Operations with minimum of 3 years relevant experience
• Must have completed NYSC
• Familiarity with all business functions including HR, finance e.t.c.
• Experience with implementing IT systems
• Ability to organize and track overlapping tasks and assignments, with frequent priority changes
• Proven proficiency in Microsoft Office products, especially Microsoft Excel and PowerPoint
• Strong oral and written communication skills
• Organizational skills, Good Interpersonal skills, Networking skills, Leadership skills, Problem solving skills
• Impeccable research, quantitative and analytical skills, especially in explaining market events
• Ability to work in a fast-paced, team-based environment with minimal supervision