Head of Restaurant Operations

Our Client a leader in the Quick-Service Restaurant industry located in the heart of Benin City is currently seeking a dynamic and experienced Head of Operations to join their team and lead our restaurant operations.

Job Description: As the General Manager, you will be responsible for overseeing all aspects of restaurant operations, ensuring the highest levels of customer satisfaction, and driving profitability. You will lead a diverse team, manage daily operations, and implement strategies to enhance the overall performance of the restaurant.

Benefits:

• Salary: N400,000 - N500,000 net
• Relocation Assistance
• Health insurance and Pensions coverage.
• Opportunities for professional development and advancement.
• Employee discounts and perks.

Key Responsibilities:

• Oversee daily restaurant operations, ensuring compliance with health and safety regulations.
• Lead, train, and develop a high-performing team to provide exceptional customer service.
• Manage financial performance, including budgeting, forecasting, and cost control.
• Implement marketing strategies to drive sales and increase customer engagement.
• Monitor and maintain food quality and presentation standards.
• Foster a positive and inclusive work environment that encourages teamwork and growth.
• Handle customer inquiries and complaints with professionalism and efficiency.
• Analyze business performance metrics and develop strategies for improvement.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).
• Minimum of 4 years of experience in restaurant management, preferably in a QSR environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record in achieving sales and profitability targets.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Knowledge of inventory management and cost control procedures.