Head, Operations

Responsibilities:

• Lead, mentor, and develop the operations team, fostering a culture of excellence and continuous improvement.
• Ensure that all members of the operations team have clear roles, responsibilities, and objectives.
• Oversee the planning, implementation, and monitoring of advertising campaigns.
• Ensure that all advertising projects are delivered on time, within scope, and budget.
• Maintain strong relationships with clients, ensuring their needs are met and their expectations are exceeded.
• Manage the logistics of campaign installations, including site selection, permitting, and compliance with regulations.
• Develop and implement operational strategies aligned with the company's business objectives.
• Collaborate with senior management to set and achieve short-term and long-term goals.
• Continuously improve and access operational processes to enhance efficiency and effectiveness.
• Implement best practices and innovative solutions to streamline operations and reduce costs.
• Handle escalations and resolve operational issues promptly to maintain high levels of client satisfaction.
• Develop and manage the operations budget, ensuring efficient use of resources.
• Ensure compliance with industry regulations, health and safety standards, and company policies.
• Identify potential risks and develop mitigation strategies to ensure the smooth running of operations.
• Provide regular reports to senior management on operational performance, challenges, and opportunities.

Requirements:

• 5 years experience in a similar position.
• Degree from a reputable institution.