Hotel Front Office Supervisor

Responsibilities:

• Supervise and train front desk staff, ensuring exceptional service and operational efficiency
• Oversee check-in/check-out procedures, ensuring accuracy and professionalism
• Handle guest inquiries, complaints, and special requests with a focus on resolution and guest satisfaction
• Ensure the front office area is organized, welcoming, and runs efficiently at all times
• Manage room inventory, reservations, and cancellations
• Coordinate with other departments (housekeeping, maintenance, etc.) to meet guest needs
• Monitor the front desk team’s performance and provide feedback and coaching
• Maintain accurate guest billing and payment processes
• Prepare and review daily reports, including occupancy, guest feedback, and revenue
• Assist in managing front office budgets and ensuring cost control
• Ensure compliance with all hotel policies, safety standards, and operational procedures

Requirements:

• Minimum of 2 years of experience in a supervisory or front office role within a hotel
• Strong leadership, team management, and training skills
• Excellent communication and interpersonal abilities
• Proficient in hotel management software and Microsoft Office
• Ability to work under pressure in a fast-paced environment
• Outstanding organizational and multitasking skills
• Fluent in English (knowledge of additional languages is a plus)
• Professional appearance and demeanor
• Flexibility to work shifts, including weekends and holidays

Location: Agulu, Anambra

Remuneration: NGN 150,000 - 200,000