Hotel Manager

Responsibilities:

• Increase occupancy by bringing in corporate guests e.g. companies, institutions, firms hospitals, etc. Reservation strategies can also be used to increase occupancy
• Supervise work at all levels (receptionists, kitchen staff, maids, office employees, etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Revenue generation: Organize shows or programs that will generate money for the hotel. Also, selling additional services or amenities to guests
• Manage budgets/expenses, analyze and interpret financial information, and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them into the facilities, address their complaints, find solutions to problems, offer information, etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations, etc.
• Carry out job training programs for different departments & all members of staff.
• Develop guest loyalty programs with benefits
• Oversee/monitor all online booking systems
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners, etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards

Requirements:

• 3 years of proven experience as Hotel Manager or relevant role
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure