Hotel Manager

Responsibilities:

• Responsible for managing employees and for planning, marketing, coordinating, and administering hotel services such as catering and accommodation.
• To help hire, train, and manage staff at the facility and maintain standards for the hotel itself, including maintenance and arranging repairs as necessary.
  
• Ensuring that bookkeeping is properly maintained, including processing payments and keeping room invoices up-to-date.
  
• Supervise work at all levels (receptionists, kitchen staff, maids, office employees, etc.) and set clear objectives.
  
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
  
• Manage budgets/expenses, analyze and interpret financial information, and monitor sales and profits.
  
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
  
• Communicate with customers when appropriate (welcome them into the facilities, address their complaints, find solutions to problems, offer information, etc.)
  
• Deal with maintenance issues, shortages in staff or equipment, renovations, etc.
  
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners, etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.

Requirements:

• Understanding of all hotel management best practices and relevant laws and guidelines.
• Candidate must not be more than 35yrs 
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset to increase the hotel revenue
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and great attention to detail
• Fluency in English; knowledge of other languages is a plus.

Location: Lagos 

• Candidates must reside on the mainland

Remuneration: NGN 150,000 - NGN 250,000