Hotel Manager

Responsibilities:

Operational Management

• Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services.
• Ensure compliance with health, safety, and other regulatory standards.
• Monitor budgets and financial performance, including cost control and revenue generation.
• Manage inventory, supplies, and purchasing activities.

Guest Services:

• Ensure exceptional guest satisfaction by addressing complaints, requests, and feedback promptly.
• Monitor and improve service quality standards to enhance the guest experience.
• Develop programs to build guest loyalty and positive brand reputation.

Staff Management:

• Hire, train, and supervise hotel staff, fostering a positive and productive work environment.
• Set performance goals, conduct regular appraisals, and provide feedback to employees.
• Schedule staff efficiently to balance operational needs and labor costs.

Marketing and Revenue Management:

• Collaborate with sales and marketing teams to develop strategies that attract and retain customers.
• Implement revenue management techniques to optimize room rates and occupancy.
• Analyze market trends, competition, and guest feedback to inform business decisions.

Facility Management:

• Ensure the property is well-maintained, clean, and operationally efficient.
• Oversee renovations, upgrades, and preventive maintenance activities.

Reporting and Analysis:

• Generate and review financial reports, including budgets, forecasts, and P&L statements.
• Present performance metrics and actionable insights to stakeholders.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience as a hotel manager or in a leadership role in the hospitality industry.
• Strong leadership and decision-making abilities.
• Excellent interpersonal and communication skills.
• Proficiency in hotel management software (e.g., Opera, PMS systems).
• Solid understanding of financial and revenue management principles.
• Ability to multitask and handle high-pressure situations.
• Problem-solving and conflict-resolution skills.
• Focus on guest satisfaction and attention to detail.
• Team-building and motivational capabilities.

Work Environment:

• May require working on weekends, holidays, and evenings.
• Flexible schedule to address operational needs and emergencies.