Hotel Onboarding Manager

Responsibilities:

• Collaborate with hotel partners to collect and verify property information, including rates, room availability, and amenities.
• Guide hotel partners through the onboarding process, including system setup, profile creation, and account activation.
• Ensure the accuracy of hotel profiles, including photos, descriptions, pricing models, and policies.
• Provide training and support to hotel partners on how to use the booking platform's interface.
• Troubleshoot any onboarding issues or technical difficulties hotels may experience.
• Maintain strong communication with the sales and customer service teams to ensure a seamless transition for hotels joining the platform.
• Monitor and improve onboarding processes to enhance efficiency and the overall partner experience.
• Collect feedback from hotel partners timely during the onboarding process to identify areas for improvement in platform functionality or the onboarding process.
• Maintain accurate records of the onboarding process and progress for each hotel.

Requirements:

• Previous experience in customer service and sales, preferably in the hospitality or tech industry.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Familiarity with hotel management software (PMS) or online booking platforms is a plus.
• Excellent organizational skills and attention to detail.
• Ability to work independently, manage time effectively, and handle multiple tasks at once.
• Problem-solving mindset with the ability to troubleshoot issues in real time.
• Proficient in using digital tools, CRM systems, and project management software e.g. Microsoft Excel,  Microsoft Word, Google Sheets.

Benefits:

• Competitive salary
• Opportunity to work in a fast-growing travel tech company
• Flexible working hours
• Professional growth and development opportunities