Hotel Receptionist

• Provide a friendly, welcoming experience by greeting guests as they enter the hotel.
• Provide all guests with a friendly, accurate, and efficient check-in / check-out process while following the company’s policies and procedures.
• Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information.
• Process all financial transactions with strict adherence to defined procedures.
• Operate the hotel key control system while strictly following all key safety & security procedures.
• Answer the hotel phone in a manner that provides a genuine experience to every caller. Listen, identify, and resolve the caller’s need(s).
• Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, and entering and confirming the reservation details.
• Provide guests with clear directions and recommendations for local points of interest including shopping and local attractions.
• Ensure guests are aware of available hotel services.
• Properly and efficiently transfer calls as necessary.
• Route calls to guest rooms according to the company’s policies which ensure sensitive guest information and privacy is maintained.

Requirements:

• Minimum of OND in any related field.
• 1-year experience in a similar role.
• Good communication skills.
• Great attention to detail.
• Ability to be discreet and professional.
• Neat and tidy appearance