Hotel Receptionist / Front Desk Officer
Grand Bezer Nigeria Limited
Customer Service & Support
Job Summary
We are seeking a Hotel Receptionist / Front Desk Officer. The role involves welcoming guests, checking them in and out, addressing guest queries, and delivering prompt and professional guest service to meet their needs and ensure satisfaction.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports, or other reports requested by management
- Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
Requirements:
- Minimum of 3-4years of experience
- Minimum of OND certificate
- Must be attentive to details
- Must have good communication skills
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