Housekeeper

Responsibilities:

• Manage room assignments to ensure proper coverage
• Ensure that all staff are properly trained and have the tools and equipment needed to effectively carry out respective job duties
• Conduct thorough inspections of guest rooms and provide feedback to the Manager on Duty daily.
• Inspect and maintain the cleanliness and physical condition of the Resort, including guest rooms, meeting rooms, hallways, and public areas, and room assignments to ensure proper coverage
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Ensure the protection of guests' room numbers and policies regarding 
• Work closely with Stock Control to protect supplies, conduct physical inventory, and prepare daily supply usage
• Complete all paperwork and closing duties, such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
• Work closely with the maintenance department in preventative maintenance and reporting deficiencies, amongst others
• Be able to perform housekeeping functions, including cleaning rooms, closets, and door tracks;  dusting and polishing furniture; removing dust, spots, and smears from windows, ledges, and frames; and removing dust on drapes weekly and realigning      to correct position daily

Requirements:

• Substantial Housekeeping background within the hotel industry, with at least 3 years in a supervisory role and not less than three (3) years of general experience
• Working knowledge of room management systems and advanced knowledge of housekeeping processes and procedures
• Previous experience managing a team of housekeeping employees through, motivation, training, and development
• Certified or experienced hotel housekeeping
• Good understanding of  housekeeping cleaning and washing equipment, tools, and cleaning chemicals

Personal attributes:

• Excellent written and verbal communication skills
• Able to demonstrate accuracy and thoroughness, and exhibit sound judgment
• Ability to develop and maintain gracious and efficient customer service
• Ability to deliver consistent guest experience through housekeeping employee development, service standards and training
• Manage competing demands and be able to deal with frequent changes, delays, or unexpected events
• Attention to detail and a commitment to high standards of delivery
• Self-motivated and exhibit calmness under pressure, with a flexible approach