Human Resources Manager

Responsibilities:

• Develop and execute recruitment strategies to attract top talent for all hotel departments.
  
• Manage the end-to-end recruitment process, including job postings, interviews, and candidate selection.
• Oversee onboarding programs to ensure new hires integrate seamlessly into the hotel environment.
• Identify training needs and design programs to enhance employee skills and service quality.
• Implement career development plans for staff to support professional growth.
• Organize workshops, team-building activities, and certifications to align with hotel goals.
• Act as a liaison between staff and management, addressing concerns to promote harmony.
• Manage conflict resolution, disciplinary actions, and grievance procedures.
• Foster a culture of respect, teamwork, and high morale within the hotel.
• Ensure compliance with labor laws, hotel policies, and industry standards.
• Maintain accurate employee records, including contracts, performance reviews, and attendance.
• Oversee payroll and benefits administration in coordination with the finance department.
• Develop performance appraisal systems to assess and improve employee contributions.
• Provide regular feedback to department heads on staff performance and training needs.
• Align performance management processes with the hotel’s operational goals.
• Ensure adherence to occupational health and safety standards.
• Conduct regular safety training and audits to create a safe working environment for staff.
• Champion diversity, equity, and inclusion initiatives.
• Support management in developing strategies to retain top talent and reduce turnover.
• Promote the hotel’s vision, mission, and values across all levels of staff.

Requirements:

• Bachelor’s degree in Human Resources Management, Business Administration, Hospitality Management, or a related field.
• Professional HR certifications (e.g., CIPD, SHRM, HRCI) are an advantage.
• Minimum of 3-5 years of experience in human resources management, preferably in the hospitality industry.
• Strong knowledge of recruitment processes, employee training, and performance management.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to design and implement employee development and retention strategies.
• In-depth understanding of labor laws, occupational health and safety standards, and compliance requirements.
• Exceptional organizational and multitasking abilities to handle recruitment, onboarding, training, and payroll tasks simultaneously.
• Proficiency in HR software and tools for record-keeping and performance tracking.
• Strong problem-solving skills to manage conflicts, disciplinary actions, and grievance procedures effectively.
• Leadership qualities to foster teamwork, morale, and alignment with the hotel’s vision and values.
• High level of integrity and confidentiality in managing sensitive employee information.
• Ability to champion diversity, equity, and inclusion initiatives.
• A proactive mindset with a commitment to continuous improvement in HR practices.
• Adaptability to work in a fast-paced, service-oriented environment.

Additional Skills:

• Experience in organizing team-building activities, workshops, and employee recognition programs.
• Familiarity with payroll systems and benefits administration processes.
• Ability to work collaboratively with department heads and senior management.
• Strong focus on creating a positive and safe working environment for all staff.