ICT Professional

Responsibilities:

• Provide first and second-level technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently, minimizing downtime.
• Document support requests and resolutions in our ticketing system.
• Install, configure, and maintain computer systems, servers, and network devices.
• Perform regular system updates, backups, and security checks.
• Monitor network performance and troubleshoot connectivity issues.
• Manage software licenses and ensure compliance.
• Assist with the procurement, installation, and maintenance of hardware and software.
• Evaluate and recommend new technologies to enhance productivity.
• Assist in implementing and maintaining security measures to protect data and systems.
• Educate users on cybersecurity best practices.
• Contribute to data backup and recovery procedures.
• Create and maintain technical documentation and user guides.
• Generate reports on system performance and support activities.
• Assist with IT project documentation.
• Assist with the implementation of technology projects.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).   
• At least 5 years of experience in an ICT support or system administration role.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking principles, and hardware troubleshooting.
• Proficiency in using IT support tools and software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.   
• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.   
• Access to cutting-edge technologies.