ICT Support Officer

The International Institute of Tropical Agriculture seeks suitable Nigeria nationals for the position below at the Institute's station in Abuja.

Position: ICT Support Officer

Contract: 3-year renewable contract

Location: Abuja

Closing Date: 25 November 2024

DUTIES:

• Administrate and monitor both local area networks LAN and wide area WLAN
• Set up user permissions and control access to both LAN and WLAN
• Troubleshoot diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate
• Deliver where required inductions and basic training in the use of ICT facilities and services provided by ICT in Abuja station
• Help users troubleshoot issues they encounter with software and applications and provide actionable tips to resolve the problem
• Ensure maintenance and security of LAN and WLAN as well as Endpoints Protection systems on all computer systems (both hardware and Software)
• Assist in support of corporate computer-based applications, install, maintain, and complete backups of station files
• Advise the Station Management regarding new technologies or upgrading of existing installed technologies, recommend suppliers and contract regarding ICT network, hardware, and software purchases
• Manage third-party contracts and subscriptions for the delivery of ICT products and services, which include responsibility for contract monitoring and procurement
• Ensure compliance with the ICT Network Policy, Procedures, and software licensing
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
• Ensure an all-around provision of ICT support and services to the station
• Write technical specifications for purchases of PCs and related products
• Recommend, Schedule and perform PC, hardware, and peripheral equipment improvements
• Monitor traffic and information flow on systems to ensure systems run effectively
• Ensure availability of equipment spares and supplies
• Maintain high availability and secure IT resources and services to the users
• Work with the P&C to produce staff I.D.s for new members of the staff
• Perform any other job-related duties as may be assigned by the Supervisor
  
  
  

Requirements

QUALIFICATION:

BSc/HND in Computer Science, Computer Engineering, Information Technology, or any other related field with a minimum of four (4) years' experience performing a similar role in a well-structured environment. Cisco Certified Network Associate (CCNA), or other certification is an added advantage.

COMPETENCIES:

The ideal candidate must:

• Have good communication skills (writing, reading, and speaking)
• Have good knowledge of software handling
• Have the ability to handle minor hardware repairs
• Have good knowledge of LANs and WANs, network segments, and internet and intranet systems
• Have good understanding of power backup systems (Inverters, batteries), Voltages, alternating and Direct Current and earthing
• Understand security equipment installation and maintenance (CCTV, access control, IDS, etc.)
  
  
  

Benefits

We offer highly competitive salaries with equally attractive benefits and excellent working conditions in a pleasant campus environment.