Import and Export Manager

Responsibilities:

• Manage the functions of Agents assigning daily tasks, establishing, or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all agent activities.
• Monitoring the shipments to ensure compliance with regulation
• Maintenance of customer relations and participation in the organization's sales activities
• Assessment of new marketing and sales opportunities as well as presentation of those estimations to the respective management
• Ensuring the efficiency and effectiveness of imports and exports
• Demonstrates in-depth knowledge of customer’s needs.
• Monitors communications with assigned customers, and responds promptly to customer requirements, concerns, and issues
• Resolves issues related to all irregularities that interfere with the timely delivery of the customer’s product.
• Implements and follows all security measures including government-required and local security programs.
• Develop internal SOPs and KPIs for the efficient management of inbound freight including timely recovery and handover to brokers.
• Work with and supervise members remotely.

Requirements:

• Degree in Marketing, Business, Finance, or any other related field
  
• At least 7 years of practical experience in a similar position
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• Ability to organize and manage multiple priorities.
• Good understanding of sales and marketing strategies
• Well-developed communication skills and a customer orientation
• Knowledge of budget management, international trade, and taxation
• Ability to easily comprehend and organize shipment processes
• Ability to manage reports on revenue generation, profit, and loss.
• Knowledge of export administration regulations and regulations

Location: Lagos

Remuneration: NGN 500,000 Monthly (Negotiable)