Information and Digital Technology Specialist

Responsibilities:

• Oversee the management, configuration, and maintenance of the company’s IT infrastructure, including servers, databases, networks, and hardware.
• Ensure the seamless integration of electric vehicle (EV) systems with the company's digital platforms, including IoT devices and MaaS technologies.
• Ensure high availability of digital platforms and network systems to support day-to-day operations.
• Manage and maintain software systems used to support electric mobility operations, including fleet management software, cloud-based applications, and customer-facing digital platforms.
  
• Ensure the continuous improvement of software systems by implementing updates, patches, and upgrades as needed.
• Work with vendors and internal teams to customize and enhance digital tools, platforms, and software for better functionality.
• Implement and manage data security protocols to safeguard sensitive customer and business data, ensuring compliance with legal and regulatory standards.
  
• Conduct regular security audits to identify vulnerabilities and potential threats, taking proactive measures to mitigate risks.
• Ensure that all IT systems comply with data protection regulations and industry standards related to electric mobility.
• Collaborate with internal and external teams to support the integration of electric vehicles with IoT systems, ensuring efficient communication between vehicles, digital platforms, and users.
  
• Manage the deployment and operation of sensors, telematics, and other IoT devices related to electric mobility.
• Ensure that EV systems are connected seamlessly with MaaS platforms for real-time data sharing and enhanced user experiences.
• Lead and manage IT projects, including the implementation of new systems, tools, and technologies to support electric mobility initiatives.
  
• Develop project plans, timelines, and budgets, ensuring that projects are delivered on time and within scope.
• Provide technical support during system implementation and testing phases, troubleshooting issues and ensuring successful deployment.
• Provide IT support to internal teams and stakeholders, resolving technical issues related to software, hardware, and network systems.
  
• Develop and implement training programs to educate staff on using IT systems and tools efficiently.
• Respond promptly to technical emergencies, minimizing downtime and ensuring the smooth operation of digital platforms.
• Utilize data analytics tools to monitor the performance of digital platforms, networks, and electric vehicle systems, providing actionable insights for optimization.
  
• Create detailed reports on system performance, data security, and project progress, presenting these to management.
• Monitor key metrics to ensure optimal performance of IT infrastructure and digital platforms.
• Collaborate with third-party vendors, suppliers, and partners to ensure the smooth operation of digital and IT systems.
  
• Manage vendor contracts, ensuring compliance with service level agreements (SLAs) and quality standards.
• Build and maintain relationships with key stakeholders involved in the development and delivery of digital technology solutions.
• Stay updated on emerging technologies in electric mobility, IoT, and digital transformation, recommending new technologies that can enhance operations.
  
• Identify opportunities for process improvements and technology upgrades to optimize efficiency, reduce costs, and enhance the user experience.
• Drive digital innovation by exploring and integrating new technologies, such as artificial intelligence (AI), machine learning, and big data analytics.

Requirements:

• BSc. or HND in Information Technology, Computer Science, Electrical Engineering, or a related field.
  
• Minimum of 6 years of experience in IT management, digital technology, or a similar role, preferably within the electric mobility or related industry.
• Strong knowledge of IT systems management, digital platforms, cloud computing, and network administration.
  
• Experience with electric mobility systems, IoT technologies, and MaaS platforms is highly desirable.
• Familiarity with data security protocols, encryption methods, and regulatory compliance standards.
• Proficiency in managing software systems and tools, including fleet management software, ERP systems, and CRM platforms.
  
• Experience in customizing and integrating software applications to meet business needs.
• Proven experience in leading IT projects, from planning to execution, with strong project management and budgeting skills.
  
• Ability to manage multiple projects and prioritize tasks effectively.
• In-depth understanding of data protection regulations (e.g., GDPR) and best practices for securing digital systems.
  
• Ability to conduct security audits and implement preventative measures against data breaches.
• Strong analytical and problem-solving abilities to address IT issues and troubleshoot system failures efficiently.
  
• Excellent communication skills, both verbal and written, with the ability to work collaboratively with cross-functional teams.
  
• Strong interpersonal skills to build relationships with vendors, stakeholders, and team members.
• Ability to adapt to the fast-paced, evolving nature of the electric mobility industry and implement innovative technology solutions.