Information Technology Manager

Responsibilities: 

Hardware and Software Resources Management:

• Manage all hardware and software installation and faults.
• Manage relationship with external software vendors.
• Manage, create, and modify user’s profile/access across the Bank’s application and workspace.
• Management of IT facilities and equipment’s to ensure steady uptime of IT resource in the organization.
• Consult with users, management, vendors and technicians to access computing needs and system requirements.
• Hardware and other I.T Infrastructure procurement
• CPanel Email administration – Reliance Capital and Reliance Group
• Office 365, Outlook & Zoho email administration - Reliance MFB & Reliance Capital Ltd
• Zoom, Teams, and Google meet administration
• Internal Memos, Meetings, and Activity Reports

Products and CBA Management:

• Manage the operational configuration of core banking software (Bankone)
• Digital Banking Platform Administration
• ATM card services Management (Request and transaction error escalation)
• Manage Projects implementation and new services onboarding 
• Manage the Platform for promotional materials and the company website

Security and Disaster prevention:

• Kaspersky Antivirus and Endpoint Security Administration
• Manage backup and user file migration during PC replacement or switch
• Plan, coordinate, and manage CCTV devices and remote access software of the Bank
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Manage the software and hardware information resources used to provide biometric attendance for staff

Network Administration:

• Implementation of required changes in Network devices.
• Providing Technical support to staff on network challenges
• System Management and Maintenance 
• Safeguard devices and networks from external threats
• Monitoring the status of hardware and software products as per designed policies

I.T Support:

• Designing and installing computer hardware configurations.
• Training staff on newly installed hardware and software systems.
• Fixing hardware, software and networking issues.
• Provide users with technical support for computer problems.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• And any other task assigned to you by your Team Lead.
• Installing and configuring computer hardware, software, systems, networks,

Printers and scanners:

• Provide both remote physical and technical supports across the organization 
• Setting up accounts for new users
• Provide website management support (Reliance MFB and Reliance Capital).
• Provide support for Active Directory environment 
• Any other official duties as directed by supervisors

Requirements:

• Bachelor's degree/HND in computer science or relevant field
• 5+ years of experience in related field
• Experience in information technology space and solving various software and hardware problems
• Strong technical problem solving and communication skills