Information Technology Senior Administrator, Abuja, Nigeria

Position: Information Technology Senior Administrator

Department: Operations

Location: Abuja, Nigeria

Reporting to: Operations Manager

About TechnoServe:

Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of TechnoServe’s work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.

The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are the keys to economic development. But they face many challenges: low literacy, lack of access to jobs and markets, unpredictable political dynamics and, increasingly, the effects of climate change. For many women and young people, the challenges are even more daunting. Working with TechnoServe staff, people around the world are lifting themselves out of poverty. The results are amazing…when incomes increase and living conditions for families get better, they are able to access health care and education previously out of reach. Communities and even whole countries are better off.

Job Summary:

Reporting to the Operations Manager, the Information Technology Administrator is a dynamic junior-level position that will support the efficient and effective operations of the country office IT systems.

Primary Duties & Responsibilities:

TechnoServe will expect the Information Technology (IT) Senior Administrator to provide the following services to ensure maximum uptime for TechnoServe’s IT services and equipment: IT Support

• Conduct routine checks on all TechnoServe IT infrastructure including hardware and software to ensure they are working efficiently;
• Install, configure, and set up laptops and mobile devices according to corporate standard laptop build check-list;
• Configure and troubleshoot printers;
• Configure and distribute devices for new staff with standard configuration including Windows and any necessary software, according to Corporate IT policy and procedures, setting them up on the network, and all other necessary troubleshooting.
• Assists the offices in maintaining a spare laptop pool based on corporate IT policies and procedures;
• Troubleshoot users’ technical issues including laptops, desktops, Printers, scanners, copiers, phones, tablets, CCTV, and Biometric Machines;
• Collaborate with the Regional IT Manager to adapt and apply all corporate IT policies and procedures to the Nigerian head office and field offices;
• Together with the Operations Manager, develop local IT procedures that complement corporate IT policies;
• Provide guidance on and coordinate the purchase of IT-related equipment and infrastructure. and check the quality of the item procured;
• Maintain all networking equipment (routers, switches, and Access Points) in both offices.
• Troubleshooting when issues arise and updating firmware as needed. Identify and correct problems with the network as they arise, ensuring connectivity of all required hardware, including laptops, desktops, phones, tablets, CCTV and Biometric Machines at all times.
• Perform preventative maintenance of all office IT equipment such as laptops, mobile devices, Printers, scanners, copiers, and CCTV cameras.
• Test and evaluate new technology required to improve our services;
• Advise on IT budgeting and IT operations planning in order to be proactive on new projects and improving existing projects.
• Train users on IT systems and software usage.

General Support

• Provide logistics and Office Support when required;
• Support security focal point for TechnoServe Nigeria and provide advisory;
• Be in charge of requesting and disbursing data/airtime for all TNS Nigeria staff on a monthly basis; eaQMa8m BVUcJh
• Any other tasks as assigned.

Asset/Inventory

• Create, maintain and update the TNS Inventory/ Asset Register for TNS Nigeria.
• Ensure all assets for TNS Nigeria are properly tagged and updated in the drive.
• Conduct regular asset tracking and monitoring for all assets in the country office on a

quarterly basis.

• Complete and maintain a digital IT inventory of all office assets and equipment assigned and

unassigned on a HQ-provided worksheet.

• Convert the asset register into an interactive digital database
• Any other tasks as assigned.

Basic Qualification:

• Bachelor’s degree in Information Technology, Computer Science, or related field and other relevant certifications with at least 2 years of experience in IT support and administration. Alternatively, 4 years experience in corporate work IT support and administration.

Preferred Qualifications:

Additional qualifications that would make a candidate more desirable.

• Experience working in Nigeria
• Experience working with an INGO
• Experience working on donor-funded projects

Required Languages: Excellent written and spoken English

Travel: Occasionally

Knowledge, Skills and Abilities:

This section should highlight the competencies that would make a candidate successful in the role such as

• Strong interpersonal skills.
• Strong knowledge of data management, analysis, and interpretation.
• Excellent problem-solving and troubleshooting skills.
• Knowledge of network protocols, security principles, and best practices.
• Ability to prioritize tasks and work under pressure.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in work.
• Proactive with strong initiative and follow through.
• Strong technical knowledge of cloud computing technologies (such as Google Cloud, AWS, Microsoft Azure), computer hardware, and networks.
• Familiarity with operating systems, such as Windows, Linux, and macOS.

Supervisory Responsibilities – None.

Closing Statements:

We encourage all qualified individuals who share TechnoServe’s vision of improving the lives of others through proven business solutions to apply.

With our commitment to diversity, we are proud to be an equal opportunity employer and affirmative action employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability and all other protected classes.

We are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks.

If you have a disability that affects your ability to use our online system to apply for a position at TechnoServe please contact the Human Resources at [email protected] or call +1 202 785 4515.

More Information

• Job City Abuja, Nigeria