Installation & After-Sales Engineer

About the Role:

As the Installation & After-Sales Engineer, you will lead and manage the engineering team in overseeing installation projects, ensuring quality control, safety, and client satisfaction. You’ll also be responsible for guiding our after-sales support operations, helping customers maintain the reliability and performance of their elevator systems through preventive maintenance and rapid issue resolution.

Key Responsibilities:

• Supervise and coordinate installation projects to ensure they are completed on time and meet safety and quality standards.
• Lead the after-sales engineering team, providing guidance and support to ensure prompt, efficient, and customer-focused service.
• Oversee maintenance schedules and preventive servicing, troubleshooting, and repairs to uphold elevator performance and safety.
• Manage client relationships, addressing concerns, providing technical insights, and ensuring satisfaction with installed systems.
• Collaborate with cross-functional teams to improve installation processes and after-sales support based on customer feedback and industry best practices.
• Train and develop team members, ensuring adherence to safety protocols and continuous improvement in technical skills.

Requirements:

• Bachelor’s degree in Engineering (Mechanical, Electrical, or related field).
• 5+ years of experience in elevator installation and maintenance, with at least 2 years in a supervisory role.
• Strong technical knowledge of elevator systems, installation practices, and safety standards.
• Excellent problem-solving, leadership, and communication skills.
• Customer-oriented with a commitment to providing high-quality after-sales support.

Method of Application

Interested applicants should forward their CV and cover letter to kabsafacilitymgrs@gmail.com

using the position applied for as subject of the email. This offer will close as soon as the right candidate is sourced.