Internal Sales Representative
Mantrac Nigeria Limited
Sales
Job Summary
Develop and rebuild relationship (Customer Relationship Management - CRM) with designated customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
- Inform customers by phone about any new dealer program.
- Contact customers to present MANTRAC parts and services and answer all technical and commercial inquiries.
- Participate in quotations preparation, terms of payment for his supervisor or manager’s review and approval.
- Present relevant technical publications as appropriate, to customers and explain benefits / advantages of CATERPILLAR genuine parts versus non genuine and MANTRAC services versus local mechanics.
- Provide weekly pre-call plan and report his daily activities and refers any difficulties/challenges to supervisor for action.
- Assist with the solution and resolution of customer complaints / problems with MANTRAC.
- Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system (MANPRO).
- Ensure there are no overdue debt on customers’ parts and service account.
- Keep good control of customer list and keep updating customer profiles and population in MANCRM, PTOS or any existing dealer marketing information system.
- Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager.
- Perform any other related duties as required by product support sales management.
Requirements:
- B.Sc in Engineering or equivalent.
- At least 2 years experience in the industry (sales, marketing & technical experience).
- Good written and spoken English.
- Great interpersonal and communication skills.
- Excellent leadership skills and ability to take initiative.
- Good analytical and computer skills.
- Having good selling skills is an advantage.
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