New
5 days ago
IT Manager
Mkobo Microfinance Bank
Engineering & Technology
Banking, Finance & Insurance
NGN
400,000 - 600,000
Easy Apply
Job Summary
The IT Manager at Mkobo Microfinance Bank will oversee the organization's IT infrastructure, with a primary focus on managing the IT support desk, ensuring seamless IT operations across the business and maintaining user IT infrastructure. The role involves acquiring, installing, and maintaining IT hardware and software, providing technical support,
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Ensure all IT support requests are resolved within the agreed Service Level Agreement (SLA).
- Identify root causes of recurring issues and implement corrective actions to prevent future occurrences.
- Oversee the installation, configuration, and maintenance of IT hardware (e.g., PCs, laptops, printers, servers) and software across the business.
- Ensure the smooth operation of IT infrastructure, including LAN/Wireless networks, internet connectivity, and telecommunication systems.
- Implement and enforce IT security policies to protect the organization's data, systems, and networks.
- Coordinate with vendors for software upgrades, bug fixes, and hardware repairs.
- Negotiate with internet service providers and monitor service agreements.
- Conduct training sessions for end-users on IT policies, security best practices, and system usage.
- Prepare and manage the annual IT budget for hardware, software, and maintenance.
- Plan and manage IT projects, including software implementations, system upgrades, and infrastructure expansions.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- A master’s degree or relevant certifications (e.g., CISSP, CISM, CompTIA) is a plus.
- Minimum of 5+ years of experience in IT management, preferably in a microfinance or banking environment.
- Proficiency in managing IT support desks and user infrastructure.
- Experience with banking software (e.g., BankOne, T24, Udara) is an advantage.
- Familiarity with hardware and software installation, maintenance, and troubleshooting
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