IT Officer

Responsibilities:

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain the organization’s IT infrastructure including servers, internet, and email systems.
• Provide first-line support to staff on hardware and software issues.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• Ensure security of data, network access, and backup systems.
• Set up new user accounts and profiles and deal with password issues.
• Manage software licenses, and updates, and ensure compliance with IT policies.
• Recommend and implement improvements to IT systems and processes.
• Liaise with vendors and service providers to ensure timely support and maintenance.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Support audiovisual setups for meetings, presentations, and events.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5-7 years of experience in a similar IT support or systems administration role.
• Strong understanding of computer systems, mobile devices, operating systems (Windows/Mac), and networks (LAN/WAN).
• Experience with troubleshooting hardware, software, and network issues.
• Familiarity with Microsoft 365, Google Workspace, antivirus, and backup solutions.
• Knowledge of basic cybersecurity practices and data protection principles.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Experience with ERP or business management systems.
• Basic knowledge of web and server administration.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are an added advantage.