IT Support Officer

• Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Assist in the setup, configuration, and maintenance of PCs, laptops, printers, servers, and other IT equipment.
• Assist in installing and configuring operating systems, software applications, and network devices.
• Conduct regular checks on IT equipment to identify and resolve potential issues.
• Create, modify, and deactivate user accounts across IT systems as directed by the IT Manager.
• Assist in performing regular backups of critical data and systems and test backup integrity by restoring data periodically.
• Assist in monitoring and maintaining LAN/Wireless networks.
• Install and update antivirus software on all devices, ensuring regular scans and cleanups.
• Prepare regular reports on IT support activities, including issue trends and resolution times.
• Provide basic training to end-users on IT systems, software applications, and security best practices.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
• Minimum of 1-3 years of experience in IT support or a similar role, preferably in a microfinance or banking environment.
• Proficiency in troubleshooting hardware, software, and network issues.
• Knowledge of operating systems (Windows, MacOS,) mobile devices (Android and iOS), and software applications.
• Familiarity with LAN/Wireless networks, internet connectivity, and IT security principles and tools.