IT Support Assistant

Responsibilities:

• Responding to customer requests and emergencies as needed.
• Monitoring computer systems for malfunctions and errors.
• Performing maintenance and updates on hardware and software systems as needed.
• Installing new hardware such as computers, servers, and other peripherals.
• Installing and updating software such as MS Office, antivirus, and operating systems.
• Troubleshooting and diagnosing technical issues.
• Manage office internet, add, update, and remove users, observe downtime, and contact customer support where necessary.
• Design and implement cost-effective software solutions to be deployed across the organization.
• Implementing repairs and updates based on diagnostic assessments.
• Work with vendors and service providers on the maintenance and repair of assets and hardware Generating error, diagnostic, and repair reports.
• Providing customers with training on the operation and maintenance of various computer systems.
• Keeping abreast of the latest developments in hardware, software, protocols, and diagnostic techniques.

Requirements:

• A degree in Computer Science, Information Science, Mathematics, or any closely related field is required
• At least three (3) years of experience in a similar role.
• Sound knowledge of technical requirements of various software applications.
• Office365 administration skills.
• Windows server administration and active directory management skills.
• Raspberry Pi administration and maintenance.
• Hardware troubleshooting (printers, laptops, etc) skills.
• Software troubleshooting and support skills.
• Network administration skills.