IT Support

Responsibilities:

• Responding to customer requests and emergencies as needed.
• Monitoring computer systems for malfunctions and errors.
• Performing maintenance and updates on hardware and software systems as needed.
• Installing new hardware such as computers, servers, and other peripherals.
• Installing and updating software such as MS Office, antivirus, and operating systems.
• Troubleshooting and diagnosing technical issues.
• Manage office internet; add, update and remove users,  observe downtime and contacts customer support where necessary.
• Design and implement cost effective software solutions to be deployed across the organization.
• Implementing repairs and updates based on diagnostic assessments.
• Work with vendors and service providers on the maintenance and repair of assets and hardware
• Generating error, diagnostic, and repair reports.
• Providing customers with training on the operation and maintenance of various computer systems.
• Keeping abreast of the latest developments in hardware, software, protocols, and diagnostic techniques.

Requirements:

• A degree in Computer Science, Information Science, Mathematics or any closely related field is required.
• At least (3) three years of experience in a similar role.
• Sound knowledge of technical requirements of various software applications.
• Office365 administration.
• Windows server administration and active directory management.
• Raspberry pi administration and maintenance.
• Hardware troubleshooting (printers, laptops etc).
• Software troubleshooting and support.
• Network administration.

Please Note: This position is available for onsite freelance arrangements.