New
5 days ago
Job Summary
We seek to hire an IT Support Officer to assist in providing first-level technical support to end-users via phone, email, or in-person.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person.
- Act as a single point of contact for phone calls and emails from staff regarding IT incidents and Service Request
- Receive, log and manage calls from internal staff via GSD Portal, telephone and email.
- 1st line support - troubleshooting of IT related issues
- Take ownership of user incidents and follow up the status on behalf of the user and communicate progress in a timely manner.
- To maintain a high degree of customer service for all IT queries and adhere to all service delivery management principles.
- Collaborate with other IT teams to ensure seamless delivery of services.
- Monitor system performance and proactively identify potential issues.
- Generate regular reports on service metrics, such as response times and resolution rates.
- Maintain an inventory of IT assets, ensuring proper tracking, tagging, and documentation.
- Other duties as assigned.
Requirements:
- At least 2 years of experience
- BSc. Degree in Computer science, Info tech or similar field of study
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