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Job Summary
We are looking for an IT Support Specialist who is passionate about technology, eager to solve problems, and dedicated to providing excellent customer service. As part of our IT team, you will be responsible for ensuring our clients receive high-quality support for their technical needs.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Provide first-line support to users for hardware, software, and network-related issues through various communication channels (phone, email, in-person)
- Diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher-level support when necessary
- Install, configure, and maintain hardware, software, and peripheral equipment
- Manage and support user accounts, access permissions, and IT-related documentation
- Perform regular system maintenance, updates, and backups to ensure optimal system performance and security
- Assist in the setup and support of network systems, including routers, switches, and wireless access points
- Monitor and respond to alerts and security incidents, following company protocols to ensure data protection and security compliance
- Collaborate with other IT team members on larger-scale projects and initiatives to improve IT services across the organization
- Document and update technical procedures, user guides, and solutions in the knowledge base
- Provide training and support for users to enhance their understanding of technology and software tools used within the organization
Requirements:
- 3 years experience
- Minimum of OND
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