Junior Hub Manager
StreSERT Integrated Limited
Management & Business Development
Job Summary
The Junior Hub Manager is the second layer of the front-line team directly managing the launch of new Hubs/Shops and supporting growth toward Hub profitability. A Junior Hub Manager has an entrepreneurial mindset that drives new ideas to have a successful new Hub launch and enforces brilliant basics on Hub Operational Standards The ideal candidate has to demonstrate leadership capabilities by supporting the team on best practices that help towards hub growth.He/she has to have the ability to recruit, train and coach other staff in his/her cohort. They will be responsible for managing Hub's growth which is increasing the number of active customers per respective Hub, Hub profitability and team members coaching at respective cohort.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
- Conducting door-to-door sales with team members at your respective cohort to grow the number of active customers towards 130 L7
- Managing customer retention by proactively following up with churned customers
- Coaching members daily- the good practices that work to have a profitable hub include coaching on the sales pitch and customer service at Hub, inventory management practices that control lost and missing packs, and company behaviours that help the organization to grow.
- Remind team members of cash remittance & performance standard
- Review customer selection and vetting process compliance at Hub and enforce compliance to SOPs and Customer selection and vetting process
- Follow up on customers' complaints and provide feedback to team members on the action to be taken.
- Supporting Hub revenue growth by encouraging members to renew customers and changing the adaptation from pay-per-swap to memberships.
- Prospects follow up on Hubs to increase conversion rate and drive customer growth
- Own team recruitment process from advertisement, interviews, and member training.
- Flag any dilemma that limits Hub growth/ reliable service to the regional coordinator.
- Performance management
- Market insights- Timely reporting of market trends and detailed research on existing or new competitors in our communities.
- Support Hub growth through customer acquisition initiatives to have an average of 130 active customers L7
- Support revenue growth at the Hub level through the implementation of membership renewal and changing customers' adaptation from pay-per-swap to memberships to have an average of 1M monthly recurring revenue and >$2.8 ARPU
- Own Hub profitability and support team members on best practices to grow the Hub revenue emittance balancing
- 100% compliance with lost and missing packs metrics
- Coaching team members on best practices that work to have a profitable Hub on Sales (Sharpening sales pitch - removing customer blocks, closing sales & customer registration/signup)
- Coaching team members on Customer service - (Proper customer and product education, Proper language and tone to use, answering questions, and resolving/ reporting complaints on time)
- Coaching team members on inventory management (Following packs scanning schedule, following up on missing packs at customers, following Pack in Pack out process, packs rotation, reporting defective packs at the hub, and identifying tempered packs.
- Leading by example on the company behaviours and compliance with the SOPs.
- Recruit & train new members
- Attend Hyper care meetings, providing clear action plans toward hub growth, sharing the progress feedback, and flagging dilemmas.
- Proven expertise in and a deep understanding of installing or ensuring uptime of energy systems. Ideally, this includes work with both diesel and solar systems.
- Bachelor's degree in Electrical Engineering or a related field
- Minimum of 2-3 years of technical/engineering experience within the telecommunications/energy industry or related sectors. We are not particular about your educational background and are more concerned with how much hands-on experience you have.
- Strong commitment to safety and compliance with HSE standards.
- Proficiency with data analysis tools and reporting software including MS Office suite and Google products.
- Passion for our mission of increasing energy access
About StreSERT Integrated Limited
Our client is a solar energy start-up, working to power Sub-Saharan Africa, where there are over 600,000,000 people living without electricity. Our client believes that a mix of people, technology and capital can connect it’s market to the future of how people live and work around the world.
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