Key Account Manager

Responsibilities:

• Develop local brand partnership opportunities with key travel trade partners (co-ops).
• Conduct quarterly reviews with partners and update plans as necessary.
• Keep this map updated monthly.
• Maintain an organized database/CRM system using a provided template.
• Develop, manage, and maintain strong relationships with key travel trade partners.
• Design a trade communication plan leveraging newsletters, Telegram, WhatsApp, etc.
• Design and execute a communication plan targeting trade partner.
• Design and execute a communication plan targeting trade partners.
• Plan, organize and execute trade engagement events.
• Identify trade partners to integrate into Dubai's brand campaigns, aiming to increase sales.
• Provide training and education to agents and transactional staff.
• Monitor and analyse competitor activities and market trends.
• Plan and execute various trade engagement activities, including Roadshows, familiarization (fam) trips, inward missions, webinars, sales calls, mall activations, etc.
• Work closely with the Director of Operations to align monthly event schedules and ensure timely execution.
• Collaborate with the Director of Operations to identify growth opportunities and develop proposals for increasing visitations.
• Execute out-of-the-box ideas that drive high return on investment (ROI) and align with market plans.
• Ensure all projects and campaigns are delivered on time and meet the strategic objectives set by the Director of Operations.
• Provide monthly transparency on planned and actual spend against approved budgets.

Key Result Areas:

• Ensure that all activities are within the approved budget.
• Ensure the delivery of an agreed number of incremental sales (Pax) per partnership
• Update/create a trade map of the top tour operators, including profiles, contact details, and market positioning.
• Ensure the delivery of an agreed number of incremental sales (Pax) per partnership.
• Ensure timely response to inquiries within 48 hours.
• Ensure that actual project expenses do not exceed more than 5% overbudget, working closely with the Director of Operations for financial oversight.
• Deliver regular and accurate reports on activities and market performance.
• Drive the growth of visitations and sales through strategic partnerships and campaigns.
• Contract and engage target number of trade co-ops.
• Maintain a calendar of current and past competitor activities from the past 12 months

Requirements:

• Minimum of 5 years of experience in a similar role