Key Account Manager

Responsibilities: 

• Develop and maintain strong relationships with key clients, acting as their primary point of contact.
• Understand clients' business needs and objectives to provide tailored solutions and drive account growth.
• Collaborate with internal teams to ensure the successful delivery of products/services.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Monitor account performance and prepare regular reports on account health and progress.
• Resolve any issues or concerns promptly and effectively to maintain high levels of client satisfaction.
• Negotiate contracts and agreements to maximize profits while ensuring client satisfaction.
• Develop growth strategies and plans
• Identifying and mapping business strengths and customer needs 
• Reporting on successes and areas needing improvements
• Researching business opportunities and viable income streams 
• Following industry trends locally and internationally 
• First point of contact for third parties.
• Arrange and organize meetings. 
• Prepare project proposals, presentations, and reports. 
• Lead meetings addressing specific client challenges and develop recommendations and action plans towards their resolution.   

Requirements: 

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience as a Key Account Manager or similar role in [industry].
• Strong understanding of account management principles and practices.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail. 

Benefits:

• Competitive salary and performance-based incentives. 
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.