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Lead, Restaurant Operations Manager
Spronks Creations Limited
Management & Business Development
Hospitality & Hotel
NGN
400,000 - 600,000
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Job Summary
We are currently seeking an experienced and passionate Restaurant Operations Manager to join our team at Spronks Creations Limited . As a Restaurant Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of our restaurant, ensuring exceptional service and customer satisfaction and hospitality business as a whole.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 7 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Oversee and manage all aspects of restaurant operations, including staff supervision, inventory management, and financial performance.
- Ensure that all team members adhere to company policies, procedures, and quality standards, maintaining a high level of service excellence.
- Hire, train, and motivate a team of front-of-house and back-of-house staff, providing ongoing guidance and performance feedback.
- Develop and implement effective strategies to enhance customer satisfaction, optimize efficiency, and increase profitability.
- Monitor and analyze financial data, such as sales reports, labor costs, and budget performance, and take appropriate actions to achieve targets.
- Maintain strong relationships with vendors, suppliers, and other external partners to ensure the availability of high-quality ingredients and resources.
- Collaborate with the marketing team to develop and execute promotional activities to drive customer traffic and revenue growth.
- Ensure compliance with health and safety regulations, sanitation standards, and licensing requirements.
- Handle customer complaints and concerns promptly and professionally, striving to resolve issues to their satisfaction.
- Stay updated on industry trends, new market opportunities, and emerging technologies to continuously improve the restaurant's offerings and operations.
Requirements:
- 7 years experience
- Degree in a related field
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