Logistics Support Specialist

Company Description

El-Rishon Logistics is a leading logistics and supply chain solution provider, licenced to provide services for various industries with global reach.

We have been existing for a decade and we are expanding our workforce. We are currently recruiting a Client Relations & Logistics Associate to join our team.

Role Description

Client Relationship Management:

1. Develop strategies to retain existing clients by providing exceptional services.

2. Provide accurate information about company’s services, policies and procedures.

3. Respond promptly to prospective clients RFQ.

4. Resolve customer complaints and issues promptly. Escalate to higher levels when necessary.

5. Ensure seamless and reliable service delivery with real time tracking and updates.

6. Schedule regular follow-up calls or meetings with prospective and key customers to discuss their needs and satisfaction.

7. Identify prospective clients and maintain close follow-up until they are turned into actual clients.

8. Regularly solicit customer feedback, validate it, and act on it to improve services.

9. Personalize interactions and tailor services to meet individual customer needs.

Vendor Management

1. Maintain relationships with suppliers and vendors for continuity of business.

2. Negotiate contracts and ensure that the client is satisfied and the company’s profitability is guaranteed.

Operations Responsibilities

1. Organize and oversee shipment, ensuring timely delivery of goods.

2. Ensure all shipping documents, such as the bill of lading, packing list, invoices, etc, are properly processed and stored.

3. Foster a collaborative and supportive work environment with other team members and the transport department.

4. Build and maintain communication with freight forwarders and suppliers.

Qualifications

Educational Requirements:

• Bachelor’s degree or Masters in logistics, supply chain management, or related field.

• Certification in client relationship management, supply chain management or logistics will be an added advantage.

Experience:

• Minimum Requirements: 3 to 5 years cognate work experience.

Skills:

• Excellent customer and interpersonal skills.

• Strong negotiation and conflict resolution abilities.

• Strong organization and attention to details.

• Analytical skills to interpret performance data.

• Ability to manage multiple clients’ accounts and prioritize tasks effectively.

• Knowledge of shipping regulations, customs procedures, and international trade, with deep understanding of shipping and logistics processes.

• Customer-focused mindset with the ability to anticipate and meet new clients.

• Proficient in Microsoft Office Suite.

• Ability to work independently and as part of a team.

• Knowledge of safety and compliance regulations.

How to Apply:

Interested and qualified candidates should send their curriculum vitae and cover letter to hrm@elrishonlogistics.com using the job title as the subject of the mail. On or before 28th October 2024.

*We thank you for your taking out time to apply for this position; please note that only qualified candidates will be contacted.